Frequently Asked Questions
1. HOW DO I MAKE AN APPOINTMENT?

You can call your local clinic and you will be scheduled for the next available appointment.

2. HOW DO I MAKE A FOLLOW UP APPOINTMENT?

Follow up appointments can be made before you leave the clinic.

3. DO I NEED A DOCTOR'S REFERRAL?

You do not need a doctor's referral to make an appointment for any of our treatments or services. However, a number of extended health benefit plans may require a doctor's referral. As each plan is slightly different, it is important to check with your current provider to determine if a referral is necessary.

4. I WAS REFERRED TO ANOTHER PHYSIOTHERAPY CLINIC BY MY DOCTOR. CAN I COME TO YOUR CLINIC INSTEAD?

Yes, you can receive physiotherapy at any clinic of your choosing. You should ensure that the person delivering your care is a physiotherapist registered with the College of Physiotherapists of Ontario.

5. I WAS INVOLVED IN A WORKPLACE INJURY OR MOTOR VEHICLE ACCIDENT. DO YOU TREAT PEOPLE WITH WORKPLACE SAFETY & INSURANCE BOARD (WSIB) OR AUTO INSURANCE CLAIMS?

Yes, we would be happy to be your physiotherapy provider. We are able to bill WSIB or your auto insurance provider directly for your treatment.

6. IS MY THERAPIST REGISTERED?

All of our health care professionals are fully licensed and board certified by their respective national and provincial governing bodies complete with full accreditation and insurance.

7. WHAT CAN I EXPECT ON THE FIRST VISIT?

Please arrive 10 minutes before your appointment time to complete your new patient information sheet. To help us understand your current condition, you will be asked to complete basic information forms as well as standardized forms. You will then be seen by a registered health care professional who will provide a comprehensive evaluation of your injury or conditions and then educate you on their findings. Bring any relevant reports or test results (e.g. X-rays, ultrasound scan, MRI reports). After assessment, a treatment plan will be designed at the discretion of the health professional. Initial treatment will be provided and further course of treatments will be discussed.

8. ARE MY TREATMENT SESSIONS COVERED BY INSURANCE, EXTENDED HEALTH BENEFITS, WSIB OR OHIP?

In case of motor vehicle accident and work injuries (WSIB), we provide direct billing, and your treatment sessions are totally covered. However, with extended health benefits, you should check with the insurance provider and their policy. OHIP does not cover any of the treatments offered at PhysioCare & Rehab.

9. HOW LONG WILL EACH TREATMENT LAST?

Treatment sessions typically last 30 to 90 minutes per visit.

10. HOW MANY VISITS WILL I NEED?

We do not have a set number of treatments for any condition - every patient is an individual. During your initial assessment, you and your therapist will discuss a treatment plan at which time your therapist will recommend frequency and duration of your personalized treatment.

11. Do I HAVE TO KEEP COMING BACK FOREVER?

No! In our office we have three types of care: relief care, corrective care and maintenance care. Pain usually subsides in the first 4-6 weeks. However, correcting the cause of a problem takes longer. You have the option of discontinuing care when the pain subsides. Once the pain has subsided you have the option to continue treatment to solve the root cause of your symptoms and participate in what we call maintenance care. How you choose to guide your treatment is completely up to you.

12. WHAT DO I NEED TO WEAR?

Shorts can make your assessment more comfortable if you are attending for a lower back or leg injury. Short-sleeved shirts are most favorable if attending for an upper body injury.

13. WHAT WILL I HAVE TO DO AFTER PHYSIOTHERAPY?

Some patients will need to continue with home exercises. It is important that you communicate your goals to your therapist, so they can develop a custom program for you.

14. WHAT HAPPENS IF MY PROBLEM OR PAIN RETURNS?

Flare ups are not uncommon. If you have a flare up (exacerbation), give us a call. We may suggest you come back to see us, return to your doctor, or simply modify your daily activities or exercise routine.

15. WHAT TYPES OF MASSAGE DO YOU PROVIDE?

Our registered massage therapists will provide the most common known types of massage such as Swedish, Deep Tissue and Seated Acupressure.

16. WHAT DO I WEAR DURING THE MASSAGE?

Depending on the massage technique your therapist uses, you may or may not need to undress. Your massage therapist will give you privacy to undress, and you will be covered with a sheet and blanket at all times except for the area being worked on.

18. HOW DOES ACUPUNCTURE FIT IN?

Studies support a growing role for the use of acupuncture in Western medical practices, with next to no side-effects from its use. Certified Therapists can incorporate acupuncture into their treatment sessions, with the following therapeutic goals:

  • decrease pain
  • promote tissue healing and regeneration
  • restore optimal nerve and muscle function

Acupuncture can be incorporated into your physiotherapy treatment sessions.

19. WHAT HAPPENS IF I DELAY TREATMENT?

With any soft tissue injury, the body responds with an attempt to heal itself. The inflammatory process that immediately ensues results in swelling, pain, scar tissue formation and adhesions, and muscular inhibition. If the correct treatment is not initiated promptly you may be left with chronic inflammation, muscular imbalances, adhesions, and the development of abnormal movement patterns. This can lengthen both treatment and recovery times.

It is always better to address problems earlier rather than later.

20. WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Cash, Cheque, VISA, Mastercard, American Express and Debit. We provide direct billing to WSIB, Motor Vehicle Accident insurance companies and some extended health insurance companies (some insurance companies will require you to pay ahead and they will reimburse you later).

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